Why does it feel like we’re experiencing more conflict in today’s workplace? My guest Leslie Nydick, The Conflict Strategist, says: “we’re talking about the conflict instead of running from it.” In this episode, we discuss ways to resolve friction with toxic co-workers and minimize conflict altogether in the workplace.

Dive In:

03:00 Meet Leslie and why she chose mediation as a method and passion of work.

05:30 Why does it feel like we’re experiencing more conflict in today’s workplace? “We’re talking about the conflict instead of running from it.”

08:00 Don’t wait to have the conversation until you’re at the end of your rope. Leslie recommends keeping your resume up-to-date and maintaining your list of references.

10:00 How do you create the right amount of urgency when it comes to leaving your job? “Don’t make empty threats.” It’s not just the money. Leslie asks listeners to consider: conferences you want to attend, how you want to work (in-office vs. remote), etc.

13:00 Before having these big conversations, consider what you really want.

14:30 How do we resolve conflict with toxic co-workers? “Start by reflecting on the conversations that have taken place between you and your co-worker.” Brandon and Leslie talk through the example of “fine” sent via email.

16:30 Leslie explains why you should first “assume positive intent.”

22:00 Working with bullies and narcissists. Leslie talks going to HR as a group.

24:00 Proximity bias. Managers must overcome this distance.

27:00 How do we prevent conflict? Check in with people. Listen more than you speak.

30:30 Leslie’s Life Hack: Schedule something “special” for each day – this could be as simple as a call with a friend or going out for your favorite coffee or ice cream.

Show Resources: