Person: “You know, X is really great at what he or she does (dramatic pause)… but, there is something about the way they go about things that is not good. It is causing problems and upsetting people.”
Me: “Really? In what way (my therapist coming out)?”
Person: “I don’t know. It’s like they are going too fast, or don’t consider other’s thoughts or opinions. I don’t think it is an issue of them not caring. It’s like they don’t see the social impact they are having.”
Me: “It sounds like this could be an EQ issue and not a competency issue.”
Person: “Exactly! You’ve hit it on the head. It is definitely an EQ thing. (dramatic pause #2)… So, how can we fix that?”
How does someone raise his or her EQ?
I’ve been giving this question a lot of thought. We all know the benefits of high EQ in our careers and have seen the research that EQ is a better predictor of long-term career success than IQ. But heightened EQ can also minimize many toes from getting stepped on in life. Simply put, heightened EQ makes us better – better coworkers, better bosses, better associates, better partners, better spouses, better parents, better humans. Over the last few months, I’ve been looking for simple things each of us can do to raise our respective EQ. Consider the following:
1. Everyone had a 7th birthday.
Next time you are frustrated or angry with someone, look past the person you are currently “seeing” and try to imagine the other person as 7 years old. Picture the excitement on his or her face as they look at their birthday cake full of icing and bright burning candles. Imagine their happiness as they glance past the cake and see a mound of presents waiting to be opened. They are surrounded by all of their family and friends. They are happy, joyful and innocent.
Now imagine a different 7th birthday story. It is their 7th birthday but they are sitting at a table in a darkened room. They are alone. There are no friends. There is no cake. No presents to unwrap. The tears are streaming down their face. They sit there crying in silence – feeling unloved and forgotten. They are small, vulnerable, hurting and innocent.
Everyone had a 7th birthday. Imagine theirs to change how you view them today. Everyone has experienced intense joy as well as deep sorrow. It is hard to categorize and label others when we attempt to extend compassion and understanding towards them.
2. Look both ways.
I’ve made the argument that EQ is about peripheral vision (thanks to my dog, Ellie). Want to see how low EQ actually is in the world? Drive through a grocery store or shopping center parking lot sometime. You’ll see person after person march across the parking lot ignoring the moving cars that they are stepping in front of. Cars, people. Real moving automobiles. Maybe these pedestrians are saying to themselves, “I’m walking here and have the right of way so everyone better get out of my way.” Or perhaps they are simply oblivious to the other cars (and people) that are intersecting their world at that moment. Regardless, both are excellent examples of low EQ. This illustrates an important point about EQ. EQ is not about what is “technically correct.” I hear this inaccurate argument too often. Technically, pedestrians have the right of way and don’t need to acknowledge or pause for any vehicle or corresponding driver. However, without EQ as a complement, “technically correct” can run the risk of being perceived by others as disrespectful, ignorant, self-righteous and arrogant. Not that I’ve ever felt that way about a pedestrian in a parking lot… today at least.
Next time you are walking in a parking lot, stop. Look both ways and make eye contact with the drivers. Acknowledge him or her and mouth the words “thank you” when they motion for you to go. EQ allows us to build basic connections with others and keep us from getting run-over in life (figuratively and literally).
3. Practice the 24hour rule.
You know the one. You’ve just crafted the perfect response to something (an e-mail, blog post, comment, etc…) that stirred up your emotional pot. I had one of these moments a few weeks ago. I was about to hit “send” on my masterpiece and then thought to myself, “I should ask my wife about this.” Feeling pretty proud of myself, I expected her to say, “Oh, you nailed him. What a perfect answer. This is just one more example of why I married you.” To my surprise, that is not how the exchange went. My very wise wife said to me, “you know, maybe you should give it a day or so before you send that. You might think differently.” She was right. I did think differently and I never sent it. Just one more example of why I married her.
Strengthening and stretching your EQ is also about self-restraint. It is about listening to your emotions but not being driven by them. Next time you have something emotional that is prodding you, give yourself 24 hours to reflect on your next move.
There you have it. Three ways every one of us can begin to strengthen our EQ and make efforts to move through life with more emotional and relational intention and grace. It definitely beats getting run over.