“‘It’s my pleasure’ isn’t just something we say; it’s what we do.” Becoming a member of the Chick-fil-A team is a rigorous process. Senior Executive, Dee Ann Turner shares three things the fast food restaurant chain is looking for: character, competency and chemistry. On this edition of the podcast, Dee Ann shares how to find each of these qualities in employees, what it takes to provide “second mile service” and how companies can build an awesome culture within their own organizations.
Show Resources:
- Dee Ann’s Book, It’s My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture.
- Solve your Workplace Happiness Formula.
- Are Emotions Contagious in the Workplace? Watch my TEDx Talk.
The Brandon Smith Show launches every Sunday at 9:30pm on Facebook Live.
To download this show and catch up on others, find us on iTunes, Stitcher, Google Play and Spotify.
Therapist, professor, consultant and radio host, Brandon Smith brings an upbeat, witty approach to the challenges of workplace health and dysfunction. 
